I got a call yesterday informing my BBZ10 was ready for pick-up. I was glad after over a month of not having it and to my surprise, I got a BRAND-NEW replacement of the unit.
Of course, I didn't expect it and I was totally surprised. All I wanted was to have my phone working again. I was told though that in case a problem occurs in the future, I will need to go to a different office somewhere Rama 4. I took a photo of the information just in case, someone else might need this.
I'm definitely happy and satisfied with BlackBerry's service. Perhaps I'm lucky my mobile was under its warranty when it stopped working and with an appropriate response to it plus of me having it not just back, but a brand-new one is great.
One thing I'm concerned now though is I badly need a new FLIP SHELL as my existing white is broken. It is pricey and there's no way I can buy it here in Thailand. I have been wallking around IT shops looking for BlackBerry Shell or cover and there was nothing. It is my wish to get a new Flip Shell either Red or Black. Need it badly to protect my phone.
For now, my happy days will set only on taking selfies. I'll wait when that new Flip Shell comes some time...any time.